Vini’s Party Rentals

Party Rental FAQ

Party Rental FAQ

Party Rental FAQ

We receive a lot of questions here at Vini’s Party Rentals, and we’re happy to answer them for you. We’ve put some of the more common questions about Los Angeles Event Rentals here on this Event Rentals FAQ page. Whether you need Wedding party rentals, Bar/Bat Mitzvah rentals, Corporate or Charity event rentals, or any other kind of event rental services, you will probably find an answer here.

Are you just in need of some inspiration? Check out our Event Rentals Photo Gallery for some breathtaking ideas for your event.

Ready to put together a wishlist for your next event? Visit our online event rental catalog.

And if you don’t see an answer to your question, or would just like to get some expert advice about your next event, please ask! Call us at 310.527.6632 or send us your question on our online contact form.

How do I place a quote?

You can place a quote in one of (3) ways:

  1. Visit our website, www.vinispartyrentals.com, and build a shopping cart with desired items. Once this is submitted, you will receive a quote from one of our sales team members within 48 hours.
  2. Email our sales team at sales@vinispartyrentals.com.
  3. Call our offices at 310.527.6632.
When I receive a quote, does that mean my items are on hold?

No, your items will not be on hold in our system until you return a signed quote, terms & conditions and a filled-out credit card authorization form to your sales rep.

Once these items are received, your sales rep will process a 25%, non-refundable deposit and email you a reservation confirmation.

If you have not received a reservation confirmation, your order is not on hold.

What are your showroom/office hours?

Vini’s Party Rentals is open weekdays from 8:00 AM to 5:00 PM and on Saturdays from 8:00 AM to 2:00 PM (by appointment). Someone is always on call 24 hours a day, 7 days a week if you need to reach us after hours.

Do I need to make an appointment to visit your showroom?

No, you do not. However, if you require the assistance of an event specialist, it is advisable to schedule an appointment with them beforehand.

Can I pick up the rental items from your store?

Yes, you have the option to “will call” the items. It is necessary for you to load/unload the items into your own vehicle. While we are happy to assist you, the risk and responsibility for the protection of our equipment and your vehicle are yours. Our Will Call hours are the same as our showroom hours (above).

Do you charge for delivery?

Yes, we deliver to Los Angeles & Orange County. The delivery charge is based on the city we are going to and is a round-trip fee. Standard deliveries are for regular business hours, 9am-5pm. Specific delivery times may result in additional fees. Prior arrangements can be made for any deliveries outside of standard business hours, for an additional fee. There is also an additional fee for deliveries with stairs and/or freight elevators. Please call our event specialist for delivery quotes.

What cities do you offer delivery to?

We deliver party rentals to: Agoura Hills, Alhambra, Arcadia, Artesia, Azusa, Baldwin Park, Bell, Bellflower, Bell Gardens, Beverly Hills, Bradbury, Burbank, Calabasas, Carson, Cerritos, Claremont, Commerce, Compton, Covina, Cudahy, Culver City, Diamond Bar, Downey, Duarte, El Monte, El Segundo, Gardena,Glendale, Glendora, Hawaiian Gardens, Hawthorne, Hermosa Beach, Hidden Hills, Hollywood, Huntington Park, Industry, Inglewood, Irwindale, La Canada Flintridge, La Habra Heights, Lakewood, La Mirada, La Puente, Lawndale, Lomita, Long Beach, Los Angeles, Lynwood, Malibu, Manhattan Beach, Maywood, Monrovia, Montebello, Monterey Park, Norwalk, Palos Verdes Estates, Paramount, Pasadena, Pico Rivera, Pomona,Rancho Palos Verdes, Redondo Beach, Rolling Hills, Rolling Hills Estates, Rosemead, San Dimas, Santa Fe Springs, Santa Monica, Sierra Madre, Signal Hill, South El Monte, South Gate, South Pasadena, Temple City, Torrance, Vernon, Walnut, West Covina, West Hollywood, Westlake Village, Whittier, Orange County, Aliso Viejo, Anaheim, Brea, Buena Park, Costa Mesa, Cypress, Dana Point, Fountain Valley Fullerton, Garden Grove, Huntington Beach, Irvine, Laguna Beach, Laguna Hills, Laguna Niguel, Laguna Woods, La Habra, Lake Forest, La Palma, Los Alamitos, Mission Viejo, Newport Beach, Orange, Placentia, Rancho Santa Margarita, San Juan Capistrano, Santa Ana, Seal Beach, Stanton, Tustin, Villa Park, Westminster, Yorba Linda

Do you offer set-up and take-down of your rental items?

Yes, we can set-up and takedown your rental equipment for an additional fee. Please call our office for a quote or visit our Services page for some of our basic set up and takedown fees.

Will someone be able to come out to survey my event site and advise me regarding my options?

One of our event coordinators will meet with you at the event’s location to measure for tenting and resolve any other concerns you may have. The fee is $75.00 that is applied toward your rental order.

How far in advance should I place an order?

The sooner you reserve your equipment, the better. This is especially true for large events or holiday orders. Even if your exact guest count has not been determined, it is best to place your order and then make adjustments as needed. A 25% non-refundable deposit is required to confirm rentals.

Is a deposit required when I place my order?

For all orders, we require a 25% deposit and a credit card number to be given at the time the reservation is made. All items must be paid in full prior to delivery or when picked-up by the customer. The rental charges can either be put on the credit card number given for deposit, or paid by check or cash, prior to delivery.How many days can I keep the equipment? You may keep the equipment 3-4 days. Additional charges will apply if you need an extended rental.

Are there any additional fees?

We offer an optional 8% damage waiver on our equipment, excluding glassware and china. The damage waiver covers incidental damage to the equipment covered. All equipment must be returned to be covered under the damage waiver. Glassware and china missing or broken will be charged the replacement cost. We do not charge sales tax on our rental equipment.

Can I change my order?

Yes. You may make additions and modifications up to 2pm three (3) days before delivery or pickup. If product is available we will of course accommodate requests for increased quantities. Please refer to our cancellation policy to avoid any charges.

What is your cancellation policy?

You are free to cancel or decrease your order up to 7 days prior to your delivery or pickup date. All cancellations or reductions made between 3-6 days prior to your delivery or pickup, will be charged a 50% rental rate fee. All cancellations or reductions made within 3 days of delivery or pickup, will be charged 100% of the rental rate.No credit will apply to items that are unused, delivered or setup. These cancellation policies do not apply to special order items. Special order items require up-front payment and will not be refunded.

What happens if any of the rental equipment is missing upon return?

We count all rental items on site or when they are returned to our warehouse. We charge replacement cost for any missing items upon completion of check-in. If any items are later found and returned, we will gladly issue a refund.

Policies

Will Call

We are open for Will Call pickup and return Monday 9am – 5pm and Saturday 9am – 2pm. It is necessary for you to load/unload the items into your own vehicle. While we are happy to assist you, the risk and responsibility for protection of our equipment and your vehicle is yours. The Will Call process typically takes 20 minutes, so please allow sufficient time. Remember to stop in the showroom first to get correct paperwork, then you will proceed to the warehouse.

Site Inspection

To ensure you reserve the best tent or lighting for your space and needs, Vini’s Party Rentals offers site visits at your event location. Events requiring a unique installation, usually involving tents or lighting, are often preceded by a site inspection by one of our crew members. This helps our crew become familiar with your space, including the terrain and potential obstacles, so we can make note of the proper equipment needed for installation. If you request this service for space planning, the Site Inspection fee is $75.00, but will be credited to your order once delivered.

Cancellation

You are free to cancel or decrease your order up to 7 days prior to your delivery or pickup date. All cancellations or reductions made between 3-6 days prior to your delivery or pickup, will be charged a 50% rental rate fee. All cancellations or reductions made within 3 days of delivery or pickup, will be charged 100% of the rental rate.No credit will apply to items that are unused, delivered or setup. These cancellation policies do not apply to special order items. Special order items require up-front payment and will not be refunded.

China, flatware, glassware & linens

Please return china, glasses, flatware, and cooking equipment rinsed and free of food. We wash all equipment in our commercial dishwashers upon return. Linen should be shaken out and free of any food or debris, then placed in the linen bag provided. Please make sure all linen is dry before it is placed in the linen bag. Failing to do so may incur a cleaning charge.

Damaged or missing items

In addition to the rental fee, the replacement value of any damaged or missing items will be assessed. Damaged merchandise will be held for five (5) business days from the day that client is notified of the damaged charge by Vini’s Party Rentals, after which time VPR shall dispose of such merchandise.

Payment Terms

All orders require a 25% non-refundable deposit upon reserving the order. Payments are due in full 3 days prior to event. A credit card number must be provided as an additional security deposit. If a credit card cannot be provided, a cash deposit in addition to the balance of the order is required. We accept cash, cashier’s check, VISA, MasterCard, American Express, Discover, and personal or business checks.

Rates

Rental rates will vary depending on how long the items need to be kept in the client’s possession.

In general, our base rate will be charged if the items are to be used for one event.

The base rate will cover up to (3) days, excluding generators and other equipment, which are charged out on a per day basis. This will allow our crew to deliver or the client to pickup up to (1) day prior to the event taking place and return up to (1) day after the event.

If any items are needed longer than this, the following rates will be charged:

Time rental items are out

Rate charged

1-3 days

x1 rental rate (or base rental rate)

Up to one week

x1.5 rental rate

Up to two weeks

x2 rental rate

Up to three weeks

x3 rental rate

Up to one month

x4 rental rate