FAQ

FAQ

Vini’s Party Renatals is open weekdays from 8:00 AM to 5:00 PM and on Saturdays from 8:00 AM to 2:00 PM (by appointment). Someone is always on call 24 hours a day, 7 days a week if you need to reach us after hours.

No, you do not. However, if you require the assistance of a sales consultant, it is advisable to schedule an appointment with them beforehand.

Yes, you have the option to “will call” the items. It is necessary for you to load/unload the items into your own vehicle. While we are happy to assist you, the risk and responsibility for protection of our equipment and your vehicle is yours. Our Will Call hours are the same as our showroom hours (above).

Yes we do. The delivery charge is based on the city we are going to and is a round-trip fee. There is also an additional fee for deliveries with stairs and/or freight elevators. Please call our customer service department for delivery quotes.

We deliver party rentals to
Agoura Hills, Alhambra, Arcadia, Artesia, Azusa, Baldwin Park, Bell, Bellflower, Bell Gardens, Beverly Hills, Bradbury, Burbank, Calabasas, Carson, Cerritos, Claremont, Commerce, Compton, Covina, Cudahy, Culver City, Diamond Bar, Downey, Duarte, El Monte, El Segundo, Gardena,Glendale, Glendora, Hawaiian Gardens, Hawthorne, Hermosa Beach, Hidden Hills, Hollywood, Huntington Park, Industry, Inglewood, Irwindale, La Canada Flintridge, La Habra Heights, Lakewood, La Mirada, La Puente, Lawndale, Lomita, Long Beach, Los Angeles, Lynwood, Malibu, Manhattan Beach, Maywood, Monrovia, Montebello, Monterey Park, Norwalk, Palos Verdes Estates, Paramount, Pasadena, Pico Rivera, Pomona,Rancho Palos Verdes, Redondo Beach, Rolling Hills, Rolling Hills Estates, Rosemead, San Dimas, Santa Fe Springs, Santa Monica, Sierra Madre, Signal Hill, South El Monte, South Gate, South Pasadena, Temple City, Torrance, Vernon, Walnut, West Covina, West Hollywood, Westlake Village, Whittier, Orange County, Aliso Viejo, Anaheim, Brea, Buena Park, Costa Mesa, Cypress, Dana Point, Fountain Valley Fullerton, Garden Grove, Huntington Beach, Irvine, Laguna Beach, Laguna Hills, Laguna Niguel, Laguna Woods, La Habra, Lake Forest, La Palma, Los Alamitos, Mission Viejo, Newport Beach, Orange, Placentia, Rancho Santa Margarita, San Juan Capistrano, Santa Ana, Seal Beach, Stanton, Tustin, Villa Park, Westminster, Yorba Linda

One of our event coordinators will meet with you at the event’s location to measure for tenting and resolve any other concerns you may have. The fee is $75.00 that is applied toward your rental order.

The sooner you reserve your equipment, the better. This is especially true for large events or holiday orders. Even if your exact guest count has not been determined, it is best to place your order and then make adjustments as needed. A 25% non-refundable deposit is required to confirm rentals.

You will be asked for your name, address, and phone number. If you require delivery to a location other than your home or business, we will need that info, too. Please also let us know if you plan to pay our driver on delivery with cash or check or if you would like to pre-pay by credit card.

You may keep the equipment 3-4 days. Additional charges will apply if you need an extended rental.

Any items cancelled less than 72 hours prior to the delivery/will call date will incur a 25% restocking charge. Any items cancelled less than 48 hours prior to the delivery/will call date will incur a 50% restocking charge. Any items loaded onto our truck for delivery (up to 24 hours prior to delivery date) will incur a 100% restocking charge. No credit will apply to items that are unused, delivered or setup. These cancellation policies do not apply to special order items. Special order items require up-front payment and will not be refunded.

We are open for Will Call pickup and return Monday 9am – 5pm and Saturday 9am – 2pm. It is necessary for you to load/unload the items into your own vehicle. While we are happy to assist you, the risk and responsibility for protection of our equipment and your vehicle is yours. The Will Call process typically takes 20 minutes, so please allow sufficient time. Remember to stop in the showroom first to get correct paperwork, then you will proceed to the warehouse.

To insure you reserve the best tent or lighting for your space and needs, Vini’s Party Rentals offers site visits at your event location. Events requiring a unique installation, usually involving tents or lighting, are often preceded by a site inspection by one of our crew members. This helps our crew become familiar with your space, including the terrain and potential obstacles, so we can make note of the proper equipment needed for installation. If you request this service for space planning, the Site Inspection fee is $75.00, but will be credited to your order once delivered.

Any items cancelled less than 72 hours prior to the delivery/will call date will incur a 25% restocking charge. Any items cancelled less than 48 hours prior to the delivery/will call date will incur a 50% restocking charge. Any items loaded onto our truck for delivery (up to 24 hours prior to delivery date) will incur a 100% restocking charge. No credit will apply to items that are unused, delivered or setup. These cancellation policies do not apply to special order items. Special order items require up-front payment and will not be refunded.

Please return china, glasses, flatware, and cooking equipment rinsed and free of food. We wash all equipment in our commercial dishwashers upon return. Linen should to be shaken out and free of any food or debris, then placed in the linen bag provided. Please make sure all linen is dry before it is placed in the linen bag. Failing to do so may incur a cleaning charge.

In addition to the rental fee, the replacement value of any damaged or missing items will be assessed. Damaged merchandise will be held for five (5) business days from the day that client is notified of the damaged charge by Vini’s Party Rentals, after which time VPR shall dispose of such merchandise.

​All orders require a 25% non-refundable deposit upon reserving the order.Payments are due in full 3 days prior to event. A credit card number must be provided as an additional security deposit. If a credit card cannot be provided, a cash deposit in addition to the balance of the order is required. We accept cash, cashier’s check, VISA, MasterCard, American Express, Discover, and personal or business checks.